Privacy Policy and Terms Of Service

MARKETING TERMS OF SERVICE FOR FISHMAN'S CLEANERS WEBSITE

By providing your phone number, you agree to receive up to three marketing promotions via text message and/or email from Fishman's Cleaners per month. You can cancel the SMS service at any time. Simply text "STOP" to the phone number. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected]. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive up to 3 messages per month. For questions about your text plan or data plan, contact your wireless provider. For privacy-related inquiries, please refer to our privacy policy below.

PRIVACY POLICY & TERMS FOR FISHMAN'S CLEANERS WEBSITE

www.Fishman's Cleaners cleaners.com/my-account/ ). YOU AGREE TO: (a) provide true, accurate, current and complete information about Yourself when registering for an Account, including any credit card information (Your “Credit Card”) as applicable; (b) maintain and promptly update Your Account to keep it true, accurate, current and complete; (c) review the fees (accessible at https://www.FishmansCleaners.com/pricing, the “Fees”) to be charged for Your use of the Services; and (d) authorize Fishman's Cleanersand its affiliates to charge Your Credit Card for any and all Fees incurred by You for Your use of the Services. If You provide any information that is untrue, inaccurate, not current or incomplete, or Fishman's Cleaners.has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Fishman's Cleaners has the right to suspend or terminate Your Account and refuse any and all current or future use of the Services (or any portion thereof). User Representations. You represent and warrant to Fishman's Cleaners.that You will (a) maintain the security of Your user identification, password and other confidential information relating to Your Account; (b) maintain the security, confidentiality and integrity of all messages and the content that You receive, transmit through or store on the Service; (c) maintain all charges resulting from the use of Your Account, including but not limited to, unauthorized use of Your Account prior to You notifying Fishman's Cleaners.in writing of such use and taking steps to prevent its further occurrence by changing Your password; (d) comply with the Terms set forth herein; and (e) comply with all applicable United States federal, state, municipal, or international laws, statutes, ordinances, rules, regulations, contracts and applicable licenses regarding Your use of the Services or Site. You further represent and warrant that (i) You are over the age of thirteen (13) and have the power, authority or consent to enter into and perform Your obligations under the Agreement; (ii) all information provided by You to Fishman's Cleaners, including Credit Card information, is truthful, accurate and complete; (iii) You are authorized, or have the permission of the authorized signatory of the Credit Card or charge card provided to Fishman's Cleaners, to pay any Fees incurred from use of the Services; (iv) You shall comply with all terms and conditions of this Agreement; (v) You have provided and will provide accurate and complete registration information, including, without limitation, Your legal name, address and telephone number; and (vi) each time You upload Submitted Content (as defined herein) on the Site or through the Service, You own or otherwise control the rights or have the necessary consents to upload or post such Submitted Content and to enable inclusion and use of the Submitted Content in the manner contemplated by the Site. User’s Restrictions. You are not permitted, directly or indirectly, to (i) engage in any acts inconsistent with the principles of copyright protection and fair use, as codified in 17 U.S.C. Sections 106-110, without obtaining the express written consent of Fishman's Cleaners.or the copyright owner; or (ii) distribute, display (except for the purposes set forth in Section 2), rent, lease, transfer or otherwise transfer rights to, or in any way exploit, the Content or any Submitted Content, in whole or in part; or (iii) remove any proprietary notices or labels on the Content or any Submitted Content. ONLINE COMMUNICATIONS. Submitted Content. You are solely responsible for the information, and other content that You upload, publish or display (hereinafter, “post”) on the Site or the App (collectively, the “Submitted Content”). You understand the Site and App is available to the public. Therefore, any information You consider confidential should not be posted to the Site or App. By posting Submitted Content, YOU AGREE that Fishman's Cleaners may reveal Your identity and whatever information we know about You to any law enforcement agent or official in the event of a legal action arising from any Submitted Content posting by You. Your participation in on-line communications, if any and if allowed by Fishman's Cleaners occurs in real time and is not edited, censored, or otherwise controlled by Fishman's Cleaners. Fishman's Cleaners cannot and does not screen content provided by You to the Site, the App or through the Services. Notwithstanding the foregoing, Fishman's Cleaners reserves the right to monitor content on the Site and to remove content, which Fishman's Cleaners, in its sole discretion, determines to be harmful, offensive, or otherwise in violation of this Agreement or Fishman's Cleaners’ operating policies for Users. User Warranties and Representations. YOU WARRANT, REPRESENT AND AGREE that You will not contribute any Submitted Content or otherwise use the Site or App in a manner that (i) infringes the intellectual property rights or proprietary rights, or rights of publicity or privacy, of any third party; (ii) violates any law, statute, ordinance or regulation; (iii) You should know is harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, fraudulent, deceptive, or misleading or otherwise objectionable; (iv) adversely affects or reflects negatively on Fishman's Cleaners’ goodwill, name or reputation or causes duress, distress or discomfort to Fishman's Cleaners or anyone else, or discourages any person, firm or enterprise from using all or any portion, feature, or function of the Site or App, or from advertising, liking or becoming a supplier to use in connection with the Site or App; (v) send or result in the transmission or junk e-mail, chain letters, duplicative or unsolicited messages, or so-called “spamming”; (vi) transmit, distribute or upload programs or material that contain malicious code, such as viruses, timebombs, cancelbots, worms, trojan horse, spyware, or other potentially harmful programs or other material or information; (vii) falsely report to an employee or agent of Fishman's Cleaners; (viii) circumvent, disable or otherwise interfere with security-related features of the Site, the App or its features that prevent or restrict use or copying of any content; (ix) intercept or attempt to intercept email or other private communications not intended for You; and/or (x) causes the Site to be used for commercial or business purposes, including, without limitation, advertising, marketing, or offering goods or services, whether or not for financial or any other form of compensation or through linking with any other Site or web pages. You further warrant, represent and agree that You will not (x) post or transmit any message, data, image or program which is indecent, obscene or pornographic; (y) use the Site to threaten, harass, stalk, abuse, or otherwise violate the legal rights (including rights of privacy and publicity) of others; and (z) delete any author attributions, legal notices or proprietary designations or labels in a file that You upload to the Site or App. While it is not the intent of Fishman's Cleaners.to discourage You from reporting problems about the Services, nonetheless, Fishman's Cleanersreserves the right to take such action as it deems appropriate or to remove any content from the Site at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such content or if Fishman's Cleanersis concerned that You may have breached the immediately preceding sentence), or for no reason at all. License Grant. By posting any Submitted Content on publicly accessible locations on the Site or the App, You automatically grant (or warrant that the owner of such content has expressly granted) to Fishman's Cleaners a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide license to use, copy, sublicense, reproduce, distribute, redistribute, modify, adapt, publish, edit, translate, transmit, create derivative works of, broadcast, publicly perform or display any materials or other information (including without limitation, ideas contained therein for new or improved products or services) You submit to public areas of the Site, alone or as part of other works in any form, media, or technology whether by any means and in any media now known or hereafter developed and to sublicense such rights through multiple tiers of sublicenses. You further acknowledge and agree that Your name, likeness, or Social Media Profile may be associated Your Submitted Content and You hereby grant us a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide license to use Your name, likeness, or Social Media Profile in association with Your Submitted Content. You agree that You shall have no recourse against Fishman's Cleaners for any alleged or actual infringement or misappropriation of any proprietary right in Your communication to us. You hereby agree to also grant each User a non-exclusive license to access Your Submitted Content through the Site and/or the App, and to use, reproduce, distribute, display and perform such Submitted Content as permitted through the functionality of the Site, the App and under this Agreement. You further acknowledge and agree that no compensation will be paid with respect to the use of Your comments, as provided herein, that Fishman's Cleaners may remove any comment at any time in its sole discretion. Further, when You post any Submitted Content on the Site or the App, You authorize and direct Fishman's Cleaners to make such copies thereof as Fishman's Cleaners deems necessary in order to facilitate the posting and storage of such content on the Site. You may remove any Submitted Content You post from the Site and App at any time. If You choose to remove Your Submitted Content, the license granted above will automatically expire, however You acknowledge that Fishman's Cleaners may retain archived copies of the Submitted Content. OPERATION. Fishman's Cleaners reserves complete and sole discretion with respect to the operation of the Site and the App. Fishman's Cleaners may, among other things: (a) delete email or private messages if it has not been accessed by a User within the time established by Fishman's Cleaners policies; (b) subject to Section 1, make available to third parties information relating to the Users; and (c) withdraw, suspend or discontinue any functionality or feature of the Site and/or the App. Fishman's Cleaners may, in its complete and sole discretion, review uploaded files, conferences, forums, and chats and authorize restrictions on access thereto. Fishman's Cleaners will not review the contents of email or private messages except as required or allowed by applicable law or legal process. CONTENT AND GENERAL DISCLAIMERS General Disclaimer. THE SITE AND THE APP ARE PROVIDED BY Fishman's Cleaners ON AN “AS IS” BASIS. Fishman's Cleaners MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE APP OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SITE OR THE APP. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Fishman's Cleaners DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND WARRANTIES THAT PROVIDE ACCESS TO OR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THESE TERMS. Fishman's Cleaners CANNOT AND DOES NOT WARRANT AGAINST HUMAN AND MACHINE ERRORS, OMISSIONS, DELAYS, INTERRUPTIONS OR LOSSES, INCLUDING LOSS OF DATA. Fishman's Cleaners CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT FILES AVAILABLE FOR DOWNLOADING FROM THE SITE OR THE APP WILL BE FREE OF INFECTION BY VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES. Fishman's Cleaners DOES NOT WARRANT OR GUARANTEE THAT THE FUNCTIONS OR SERVICE ACCESSED THROUGH THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE OR APP WILL BE CORRECTED. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THESE TERMS. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE. Fishman's Cleaners MAY CHANGE THE SERVICE OR THE FEATURES IN ANY WAY, AT ANY TIME AND FOR ANY REASON. ALTHOUGH Fishman's Cleaners HAS ATTEMPTED TO PROVIDE ACCURATE INFORMATION ON THE SITE AND APP, Fishman's Cleaners ASSUMES NO RESPONSIBILITY FOR THE ACCURACY OR COMPLETENESS OF THE INFORMATION. Informational Purposes Only. Any opinions expressed on the Site or the App are the personal opinions of the original author and not Fishman's Cleaners even though Fishman's Cleaners may employ the original author. The Content is provided for informational and entertainment purposes only and is not an endorsement, guarantee, warranty or representation by Fishman's Cleaners or any other party. Fishman's Cleaners does not assume any responsibility or liability for any Submitted Content, blogs, opinions or other commentary posted on the Site, the App or any third party website linked to the Site or App and makes no express or implied warranty or guarantee about the accuracy, copyright compliance, legality, or any other aspect of the Content. Disclaimer of Third Party Information. You understand that when using the Site or the App, You may be exposed to Submitted Content and third party content from a variety of sources, and that Fishman's Cleaners is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submitted Content or third party content. You further understand and acknowledge that You may be exposed to Submitted Content and third party content that may be offensive, indecent, inaccurate, or objectionable, and You agree to waive, and hereby do waive, any legal or equitable rights or remedies You currently have or may potentially have against Fishman's Cleaners with respect thereto. You acknowledge that statements made on the Site, the App. newsgroups, message boards, email, forums, conferences, chats or Submitted Content reflect only the views of their authors. Forum managers, forum hosts, content providers, or merchants appearing on the Site and the App, if applicable, are not authorized Fishman's Cleaners spokespersons, and their views do not necessarily reflect those of Fishman's Cleaners, and Fishman's Cleaners does not endorse any Submitted Content or any opinion, recommendation, or advice expressed therein. Links to Third Party Sites. The Site and App may contain links to third party websites. You agree that access to any other Internet website linked to the Site is done at Your own risk and Fishman's Cleaners is not responsible for the accuracy, availability or reliability of any information, goods, data, opinions, advice or statements made available on these other websites. You understand these links may unintentionally lead to websites containing information that You or others may find inappropriate or offensive. These links are not under the control of Fishman's Cleaners and as such, You agree that Fishman's Cleaners is not liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third party websites. These links are provided by Fishman's Cleaners merely for convenience and the inclusion of these links does not imply an endorsement or recommendation by Fishman's Cleaners. You agree that Fishman's Cleaners is not responsible for any form of transmission received from any link, nor is Fishman's Cleaners responsible if any of these links are not working appropriately. It is Your responsibility when viewing to abide by any privacy statements and terms of use posted in connection with these links. INDEMNIFICATION. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS Fishman's Cleaners, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, INFORMATION PROVIDERS AND SUPPLIERS FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, (INCLUDING REASONABLE ATTORNEY’S FEES AND EXPENSES), RESULTING FROM ANY VIOLATION OF THIS AGREEMENT, BREACH OF YOUR REPRESENTATIONS CONTAINED HEREIN, OR ANY ACTIVITY RELATED TO YOUR ACCOUNT (INCLUDING INFRINGEMENT OF THIRD PARTIES’ WORLDWIDE INTELLECTUAL PROPERTY RIGHTS OR NEGLIGENT OR WRONGFUL CONDUCT) BY YOU OR ANY OTHER PERSON ACCESSING THE SITE OR THE APP USING YOUR THE ACCOUNT. WAIVER AND RELEASE. YOU AGREE THAT NEITHER Fishman's Cleaners NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS SHALL HAVE ANY LIABILITY TO YOU UNDER ANY THEORY OF LIABILITY OR INDEMNITY IN CONNECTION WITH YOUR USE OF THE SITE, THE APP, THE SERVICE, OR THE CONTENT. YOU SPECIFICALLY ACKNOWLEDGE THAT Fishman's Cleaners SHALL NOT BE LIABLE FOR SUBMITTED CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. YOU HEREBY RELEASE AND FOREVER WAIVE ANY AND ALL CLAIMS YOU MAY HAVE AGAINST Fishman's Cleaners, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS (INCLUDING BUT NOT LIMITED TO CLAIMS BASED UPON THE NEGLIGENCE OF Fishman's Cleaners, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS) FOR LOSSES OR DAMAGES YOU SUSTAIN IN CONNECTION WITH YOUR USE OF THE SITE, THE APP, THE SERVICE, OR THE CONTENT. LIABILITY LIMITATION. NOTWITHSTANDING THE FOREGOING PARAGRAPHS Fishman's Cleaners WILL NOT BE LIABLE UNDER ANY THEORY OF LAW OR EQUITY, FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR DATA OR COSTS OF REPLACEMENT GOODS, ARISING OUT OF THE USE OR INABILITY TO USE THE SITE, THE APP OR RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENTED, EVEN IF Fishman's Cleaners MAY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SITE AND THE APP ARE CONTROLLED AND OFFERED BY Fishman's Cleaners FROM ITS FACILITIES IN THE UNITED STATES OF AMERICA. Fishman's Cleaners MAKES NO REPRESENTATIONS THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE SITE OR APP FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW. COPYRIGHT OR INTELLECTUAL PROPERTY INFRINGEMENT NOTIFICATION. Fishman's Cleaners respect the intellectual property rights of others. You can notify Fishman's Cleaners of possible copyright infringement, and Fishman's Cleaners will review all claims of copyright infringement received and remove content deemed to have been posted or distributed in violation of any such laws. To make a claim, please provide the following: (a) A physical or an electronic signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest that is allegedly infringed; (b) A description of the copyrighted work or other intellectual property that You claim has been infringed; (c) A description of where the material that You claim is infringing is located on the Site reasonably sufficient to permit Fishman's Cleaners to locate the material; (d) Your contact information, including Your address, telephone number, and email; (e) A statement by You that You have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) A statement by You that the above information in Your notice is accurate and that You, made under penalty of perjury, are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf. Contact the agent designated to receive and act on copyright violations under the Digital Millennium Copyright Act (“DMCA”). Claims can be directed to us by email to [email protected]; by telephone at 866-473-0798 ; or by mail to Fishman's Cleaners, 2587 Fairview Avenue North, Roseville, MN 55113, USA TERM AND TERMINATION. Either You or Fishman's Cleaners may terminate this Agreement at any time and for any reason. In addition, this Agreement will terminate immediately, without notice, if You fail to comply with the terms of this Agreement. Fishman's Cleaners also reserves the right to terminate or suspend Your Account and access to the Site and Services without prior notice. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive remedies.‍ Both You and Fishman's Cleaners expressly agree that the provisions of the following sections shall survive any termination of this Agreement; Proprietary Rights, Use of the App, User Agreement, User Representations, Online Communications, Content and General Disclaimers, Indemnification, Waiver and Release, Limitation of Liabilities, Term and Termination, Privacy Rights, and Miscellaneous section. California Users and Residents If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing PRIVACY RIGHTS. Fishman's Cleaners is firmly committed to protecting Your privacy, the privacy of Users, and the information that Fishman's Cleaners gathers. In registering for the Services, You represent and agree that You will not use the Services to track or collect personally identifiable information of Users. For Fishman's Cleaners’ policy on privacy, please visit and review Fishman's Cleaners’ Privacy Policy at CONTROLS. You shall comply with all export laws and restrictions and regulations of the Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control (“OFAC”), or other United States or foreign agency or authority, and not to export, or allow the export or re-export of Material in violation of any such restrictions, laws or regulations. By downloading or using the Material, You are agreeing to the foregoing and You are representing and warranting that You are not located in, under the control of, or a national or resident of any restricted country or on any such list. STORAGE ITEMS. Due to space constraints, we ask that customers pick up their items within 30 days of drop-off. In the event that the customer is unable to pick up the order within 30 days, we will charge a monthly storage fee every month until the items are collected by the customer. If the customer has not responded to requests for pickup after 6 months, the items will be donated. DAMAGED ITEMS. Taking care of Your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot guarantee against color loss, bleeding or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears. Any damaged items must be reported to [email protected] and inspected by Fishman's Cleaners within twenty-four (24) hours through digital photos or in-person. After 24 hours, you are not able to report or file a claim. The item may be tested at the Dry Cleaning and Laundry Institute Garment Analysis Lab to determine the party responsible for the damage. LOST ITEMS. Any lost item must be reported within twenty-four (24) hours of the garment delivery in Minnesota by email to [email protected] in California to [email protected].All claims are reviewed on a case-by-case basis. In the rare event that a customer’s garment is determined to be missing.Fishman's Cleaners will initiate a comprehensive and accountable two-week-long search for the item.When the customer’s garment is found, Fishman's Cleaners will either deliver it to the customer’s Fishman's Cleaners store on the next-scheduled delivery van (if a store customer) or deliver it to the customer on their next scheduled pickup/delivery day (if a route customer). Items are considered lost fourteen (14) days after the initial claim has been made. Fishman's Cleaners is not held accountable for any lost items. Fishman's Cleaners shall not take responsibility for any loose items lost when submitted in an Fishman's Cleaners bag, such as watches, jewelry, or cufflinks. GARMENT REIMBURSEMENT In the rare event that a garment is not found or incurs irreparable damage as a result of an error by Fishman's Cleaners, Fishman's Cleaners will initiate a reimbursement process with the customer. Fishman's Cleaners will reimburse the customer in store credit up to, the value of the item(s) as determined by the Federal Trade Commission’s Fair Claims Guide, not to exceed $50 for Wash & Fold orders,20 (twenty) times the charge for cleaning of laundered shirts, five (5) times the charge for cleaning household and wedding items, and ten (10) times the charge for cleaning of all other items regardless of brand, price or condition of the garment. Credit will be valid for up to 12 months after the incident. Fishman's Cleaners will also issue credit to the customer for the original cost of the garment’s cleaning.For additional coverage you may purchase additional insurance, but the request must be made at drop-off. To consider a claim, Fishman's Cleaners stipulates that customers inform us within the twenty-four (24) hours of the garment’s delivery/pickup date. Reported items after the 24-hour period will no longer be considered. As part of the reimbursement agreement, Fishman's Cleaners retains ownership of damaged garments and (if found) lost garments. MANUFACTURER ERROR According to the U.S. Federal Trade Commission’s Care Labeling Law, manufacturers are required to apply accurate care instructions on every garment produced. In instances where a garment is damaged as a result of inaccurate care labeling, the manufacturer is held responsible. To assist you in obtaining compensation from the manufacturer, Fishman's Cleaners will issue a letter summarizing the manufacturer’s error and responsibilities under law and place a $25 dollar cash credit on your account for the inconvenience. DELIVERY RESPONSIBILITY AND MINIMUM ORDER FEES We hope to provide a convenient service to all our customers and can leave orders outside residences or with a doorman. When one of our valets picks up a bag we will notate that your bag has been picked up. We cannot accept responsibility for any items prior to pickup if they are left on your doorstep or at the front desk of a building. Once delivery has been made, we will not be held responsible or liable for the loss or damage of any items. It is the customer’s sole responsibility to ensure the safety of items after delivery by Fishman's Cleaners. In certain locations, to compensate for transportation cost, Fishman's Cleaners may charge a minimum order fee for orders of below $30. BARCODES AFFIXED TO GARMENTS Fishman's Cleaners’ state of the art garment management system uses tiny barcodes, roughly the size of a Tic Tac®, to monitor your garment throughout each step of the cleaning process.The use of barcodes helps Fishman's Cleaners provide a top-notch cleaning service and minimize human error.Placing tiny barcodes on garments results in no more tags to rip off or holes pinned in your garment. In choosing Fishman's Cleaners to clean your garment, you expressly agree to Fishman's Cleaners placing barcodes on your garment. Fishman's Cleaners affixes a barcode to your garment, which is scanned into our garment care system.Fishman's Cleaners professionals utilize the barcodes to keep track of all your garments, including any special requests or instructions that you provided. The coding system provides a description of your garment and its location within our facility.The barcodes provide Fishman's Cleaners with greater tracking and accountability, thus enhancing performance.In choosing Fishman's Cleaners to clean your garment, you agree that barcodes affixed to garments do not render such garment destroyed or damaged. IN NO EVENT SHALL Fishman's Cleaners BE LIABLE TO THE CUSTOMER FOR ANY DIRECT, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOST PROFITS ARISING OUT OF OR RELATING TO Fishman's Cleaners AFFIXING OR PLACING BARCODES ON GARMENTS. THE CUSTOMER EXPRESSLY DISCLAIMS AND WAIVES THE RIGHT TO ANY ADDITIONAL DAMAGES, INCLUDING WITHOUT LIMITATION, DIRECT, CONSEQUENTIAL, PUNITIVE OR ANY OTHER KIND OF LEGAL OR EQUITABLE DAMAGES, IN EITHER TORT OR CONTRACT, FROM Fishman's Cleaners BARCODES ON GARMENTS; AND YOU EXPRESSLY AGREE TO HOLD Fishman's Cleaners HARMLESS FOR PLACING BARCODES ON GARMENTS. SALES TAGS To avoid damage we will not clean garments with sales tags on them as the tags may bleed or melt and cause damage to the garment. Any tags left on the garment will be removed prior to cleaning. MISCELLANEOUS. a) Governing Law. This Agreement shall be governed by and construed in accordance with the applicable laws of the State or Country where the garment was processed. You agree that any legal action or proceeding between Fishman's Cleaners and You for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a court of competent jurisdiction sitting in the State or the Country where such garment was processed. Any cause of action or claim You may have with respect to Fishman's Cleaners must be commenced within one (1) year after the claim or cause of action arises. Fishman's Cleaners failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Dispute Resolution. Informal Negotiations. To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party. Binding Arbitration. If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Arbitration Rules of the United States. Your arbitration fees and your share of arbitrator compensation shall be governed by the Consumer Rules and, where appropriate, limited by the Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online by a single arbitrator appointed in accordance with the then-current rules. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. Exceptions to Informal Negotiations and Arbitration. The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court. Waiver; No Waiver .No waiver of any term, provision or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision or condition hereof, whether or not similar, nor shall such waiver constitute a continuing waiver of any such term, provision or condition hereof. No waiver shall be binding unless executed in writing by the party making the waiver. Complete Agreement. This Agreement constitutes the complete and exclusive statement of the agreement between the parties with respect to the Service and supersedes any and all prior or contemporaneous communications, representations, statements and understandings, whether oral or written, between the parties concerning the Service. Attorney’s Fees. If any action in law or in equity is necessary to enforce the terms of this Agreement, the prevailing party will be entitled to reasonable fees of attorneys, accountants, and other professionals, and costs and expenses in addition to any other relief to which such prevailing party may be entitled. Severability. The provisions of this Agreement are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not in any way affect the validity or enforceability of the remaining provisions hereof. Third Party Beneficiary Rights. No provisions of this Agreement are intended, nor will be interpreted, to provide or create any third party beneficiary rights or any other rights of any kind in any Nonprofit User, client, customer, affiliate, or any party hereto or any other person unless specifically provided otherwise herein, and except as so provided, all provisions hereof will be personal solely between the parties to this Agreement; except that Sections 5, 6, and 7 are intended to benefit Fishman's Cleaners and its officers, directors, employees, agents, licensors, and suppliers. Fishman's Cleaners may assign its rights and duties under this Agreement to any party at any time without notice to You. Fishman's Cleaners may deliver notice to You under this Agreement by means of electronic mail, a general notice on the Site or the App, or by written communication delivered by first class U.S. mail to Your address on record in the Account. You may give notice to Fishman's Cleaners at any time via electronic mail to the Site at the following Email address: [email protected]